Privacy & Cookie Policy
1. Who We Are (Data Controller)
This website is operated by Pandota Ltd ("we", "us", or "our"), a company registered in England and Wales. We are committed to protecting and respecting your privacy in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Company Name: Pandota Ltd
- Company Registration Number: 14961273
- UK VAT Number: VAT: 446298658 (GB 446 2986 58)
- Registered Office: 24 Groveley Lane, Birmingham, England, B31 4QH
- Primary Contact & Data Email: purchasing@pandota.co.uk
2. Information We Collect
We only collect the minimal personal data necessary to provide our services, calculate valuation quotes, and fulfill customer requests:
- Valuation & Selling Submissions: When you use our "Sell to Us" form (/sell), we collect your contact email address, hardware specifications, condition details, asking price, and optional notes/manifests.
- Correspondence: Any communications you send to us via email or eBay messaging regarding hardware inquiries, trade-ins, or orders.
- Technical & Analytical Data: If accepted, Google Analytics collects anonymized information including IP address (anonymized), browser type, device category, pages visited, time spent, and referral sources.
- Local Browser Preferences: We store your visual theme preference (Dark or Light mode) and your cookie consent choice locally on your device.
3. How We Use Your Information
Under UK GDPR, we process your personal data under the following lawful bases:
- Contractual Necessity: To provide accurate valuation quotes, communicate cash offers, and process hardware purchasing/trade-in agreements.
- Legitimate Interests: To maintain website security, prevent fraud, optimize browsing performance, and respond to commercial inquiries.
- Consent: For non-essential analytics cookies (Google Analytics 4), which are only activated when you give explicit consent.
We do not sell, rent, or trade your personal data to any third-party marketing companies under any circumstances.
4. Hardware Data Erasure Commitment
When purchasing or trading in pre-owned laptops and computers, we take customer data privacy with the utmost seriousness. All storage drives and laptops received for trade-in or buyback are securely wiped, formatted, and factory-reset before resale, ensuring no previous personal data or files remain.
5. Our Cookie Policy
Cookies are small text files placed on your device to enhance your browsing experience. In compliance with the Privacy and Electronic Communications Regulations (PECR), here is a transparent breakdown of the cookies and local storage items used on our website:
| Cookie / Key | Category | Purpose | Duration |
|---|---|---|---|
| pandota_theme | Strictly Necessary | Stores your preference for Dark Mode or Light Mode across pages. | Persistent (localStorage) |
| pandota_cookie_consent | Strictly Necessary | Remembers your cookie consent choice (Granted or Denied). | Persistent (localStorage) |
| _ga | Analytics (Google) | Calculates visitor, session, and campaign data for Google Analytics. | 2 Years (if accepted) |
| _ga_SJXRYQ5DQT | Analytics (Google) | Maintains session state for Google Analytics 4. | 2 Years (if accepted) |
6. Manage Your Cookie Preferences
You can change or reset your cookie preferences at any time. Clicking the button below will clear your stored preference and reopen the cookie consent banner:
7. Your Rights Under UK GDPR
Under UK data protection laws, you possess statutory rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data when no longer needed for statutory accounting purposes.
- Right to Restrict Processing: Request suspension of processing under certain conditions.
- Right to Complain: If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
8. Contact Us
If you have any questions regarding this Privacy and Cookie Policy or wish to exercise any of your data rights, please contact our Data Representative at:
Pandota Ltd
24 Groveley Lane, Birmingham, England, B31 4QH
Email: purchasing@pandota.co.uk